A few things you may be wondering.
The essentials about the product and getting started. For questions about your setup, talk to the team.
How much does Covelet cost?
The monthly platform price is ₦50,000, with unlimited apartments, staff and bookings. Setup is waived for founding partners. Payment-provider fees and optional hardware are separate. We confirm your setup and subscription terms with you before activation.
How do I get started?
Book a walkthrough by emailing [email protected]. We’ll review your apartments, show you the product and help set up your customer workspace.
Can I use my own domain?
Yes. A Covelet preview address is available during setup. Custom domains require ownership verification and DNS configuration, which we review with you during onboarding.
How do guest payments work?
Guests check out through Paystack. The workspace can use your own Paystack account or a configured subaccount. We confirm the payment setup and any applicable fees before enabling it.
Does Covelet replace listing sites?
Covelet provides your direct booking website and operations tools. If you also accept bookings elsewhere, discuss availability management with us during setup; do not assume automatic marketplace calendar synchronisation.
Do I need smart locks?
No. Smart-lock integration is optional. We review compatibility for your Tuya or Smart Life devices before enabling it. Hardware and installation are separate.
Can my team use the back office?
Customer administrators can manage staff access and assignments in their own workspace. The back office covers bookings, turnovers, maintenance, inventory and expenses.
How is each customer’s data separated?
Each customer workspace uses a separate database. Caramel Cove operates the service. Contact us to discuss access, data handling and your requirements before onboarding.
Can I bring existing apartments and bookings?
We review your current records during onboarding and agree how to set up your apartments, prices and upcoming stays. The work involved depends on your existing data.
Where can I ask about subscription or data terms?
Email [email protected]. We confirm billing, cancellation, support and data-handling terms during onboarding before activating the service.